Terms of Service (B2B SaaS)

Article 1 — Purpose, Scope & Merchant Classification

These Terms of Service ("Agreement" or "Terms") form a legally binding contract between SHARPEFY LTD (Company No. 16429418, registered in England and Wales) and any commercial entity, enterprise, sole trader, or independent merchant ("Client", "Merchant", "You") subscribing to and deploying e-commerce storefronts on the HIVENDLY Software-as-a-Service multi-tenant infrastructure.

Article 2 — Economic Model: Lowest 1% Platform Fee Across All Platforms

SHARPEFY LTD operates under a transparent, merchant-centric software licensing model:

• Lowest Platform Fee (1% Only): Hivendly levies an ultra-competitive 1% platform fee on transactions — the lowest rate across all e-commerce platforms. You retain 99% of your store revenue with zero hidden costs.
• Fixed SaaS Subscriptions: Platform access is billed on a recurring subscription model (Monthly or Annual plans) with transparent tiered pricing.
• Third-Party Processing Fees: Any standard payment gateway merchant fees (e.g., Stripe, PayPal, Klarna) or carrier postage rates are contracted directly between you and the respective providers.

Article 3 — Service Level Agreement (SLA) & 99.9% Availability

SHARPEFY LTD commits to enterprise-grade availability and infrastructure resilience:

• Availability Target: We maintain a monthly uptime target of 99.9% across core multi-tenant store clusters, load balancers, and checkout APIs.
• Maintenance Windows: Scheduled routine maintenance is communicated with a minimum of 24 hours prior notice and conducted during low-traffic European hours.
• SLA Service Credits: In the event monthly availability drops below 99.0%, merchants are entitled to a 10% credit, and under 95.0% to a 25% credit, deductible from subsequent billing cycles upon written claim to support@hivendly.com within 14 business days.

Article 4 — Account Onboarding, Trials & Security

Upon registration, merchants receive access to a 14-day free trial with full functional capability, without requiring upfront payment cards or automated renewal traps. Merchants are responsible for enforcing two-factor authentication (2FA) and safeguarding team administrative credentials.

Article 5 — Data Ownership & Proprietary Architecture

Merchant Data Sovereignty: You retain absolute, perpetual ownership of all product catalogs, customer rosters, sales journals, and custom creative assets uploaded to your tenant database. Hivendly receives solely a limited technical hosting license to execute SaaS functionality.

Platform Ownership: All intellectual property rights, database partition designs, themes, and codebase remain the proprietary asset of SHARPEFY LTD.

Article 6 — Term, Termination & Post-Contract Data Export

Subscribers may terminate subscriptions at any time via the billing management dashboard, effective at the end of the paid cycle. Following termination, merchants enjoy a 30-day data extraction window to export CSV products and database records prior to permanent secure cryptographic deletion within 60 days.

Article 7 — Limitation of Liability & Dispute Resolution

To the maximum extent permitted under the Unfair Contract Terms Act 1977 and English law, SHARPEFY LTD shall not be liable for indirect, incidental, or consequential losses. Total cumulative contractual liability is strictly capped at the aggregate subscription fees paid by the client in the twelve (12) months preceding the claim.

All disputes shall be submitted to the exclusive jurisdiction of the Courts of England and Wales, following a mandatory 30-day amicable mediation period.